RED Camera & Lens Repair Service

Professional RED camera and lens repair, maintenance, and troubleshooting by certified technicians. Serving Los Angeles, Burbank, Pasadena, and beyond.

RED Camera Repair Service RED One Camera RED SCARLET-X MYSTERIUM-X RED Digital Cinema KOMODO 6K Camera

Why Choose Tek Media Group for RED Camera Repair?

  • 30+ years of experience in camera and lens repair
  • Certified RED camera technicians
  • Thousands of successful repairs
  • Fast turnaround and free estimates
  • 120-day repair guarantee

Our RED Camera & Lens Services

  • FREE Estimates
  • All repairs and services performed in-house for quick turnaround
  • 120-Day repair guarantee

RED Cameras We Repair

  • RED EPIC-W
  • RED SCARLET-W
  • RED DSMC2
  • RED DSMC2 HELIUM 8K S35

RED Lens Repair

  • RED PRO ZOOM
  • RED PRO PRIME

Buy & Sell RED Cameras

Available for Sale:

  • RED DSMC2 HELIUM 8K S35 (Contact for inventory)

Most Requested RED Camera Repairs

Power & System Issues

  • No Power
  • Battery does not charge
  • Camera not turning on
  • Camera not charging
  • LCD display not working

Optical & Mechanical Issues

  • Soft back focus
  • Dust inside the lens
  • Iris blades stuck
  • Camera not focusing
  • Dropped/physical damage

Connectivity & Recording Issues

  • SDI port not working/damaged
  • Camera not recording
  • No video or audio
  • Liquid/Salt/Water Damage
  • Sand/dust inside camera

RED Camera Common Issues & Solutions

A troubleshooting guide for frequent operational problems

Overheating

Issue: Camera shuts down with temperature warning during long recordings.

Causes:

  • High sensor/resolution use
  • Poor ventilation
  • High ambient temperature

Solutions:

Ensure Proper Ventilation: Don't block fan vents
Adjust Fan Settings: Set to "Auto" for aggressive cooling
Use External Fan: Products like Wooden Camera Hot Case improve airflow

Media (RED MAG) Issues

Issue: "Media too slow," recording stops, or corruption.

Causes:

  • Damaged MAG
  • Dirty contacts
  • Incompatible speed

Solutions:

Format in-Camera: Always format RED MAGS in camera
Clean Contacts: Use compressed air on gold pins
Check Speed Rating: Use high-speed MAGs for 8K+

Power Issues

Issue: Random shutdowns, won't power on, or battery warnings.

Causes:

  • Insufficient power draw
  • Bad battery/cable
  • Incorrect settings

Solutions:

Use RED-Approved Batteries: 98Wh or 150Wh+ capacity
Check Cables: Ensure DC cables fully seated
Monitor Voltage: Should stay above 12.5V under load

Boot/Freeze/Crash

Issue: Camera freezes on RED logo or crashes during operation.

Solutions:

Force Restart: Hold power button 10+ seconds
Firmware Re-install: Download latest from RED
Remove Peripherals: Disconnect all accessories and retry

Image Quality Issues

Issue: Black sun/highlight blooming, excessive noise, strange colors.

Solutions:

Black Shade Calibration: Perform after temperature changes
Choose Correct OLPF: Skin Tone-Highlight reduces blooming
Expose Properly: Protect highlights in LOG recording

General Troubleshooting

1. Restart the Camera
2. Check Connections: Reseat cables, MAG, battery, lens
3. Update Firmware: Keep current
4. Simplify Setup: Remove non-essential accessories
5. Try Different Components: Swap battery, MAG, lens
6. Factory Reset: As last resort

Frequently Asked Questions about RED Camera Repair

How long does RED camera repair take?
Most repairs are completed within 5-10 business days, depending on parts availability.
Do you offer free estimates?
Yes, all RED camera and lens repair estimates are free.
Are your repairs guaranteed?
Yes, we offer a 120-day guarantee on most repairs.
Can I ship my RED camera for repair?
Yes, we accept shipped-in repairs from anywhere in the US. Contact us for instructions.
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(818) 244-4440
Toll Free: (800) 255-5045