Video Products
Technical Bulletin 30-2011-079


SUBJECT: BLUE SCREEN WITH WINDOWS XP

DESCRIPTION

If a recording medium is created as described in the following steps and inserted in a PC running Windows XP, a blue screen may appear on the PC and the PC may be unresponsive, depending on the status of the recording medium.

1. The recording medium is formatted and recorded on a unit using software earlier than the following applicable version:

Model Applicable Version
PMW-10MD V1.10
PMW-350 V1.10
PMW-EX1 V1.20
PMW-EX1R V1.10
PMW-EX3 V1.10
PMW-EX30 V1.20

2. The recording medium is inserted into a unit running software later than the version above.

3. The recording medium is reinserted into a unit running software earlier than the version above, and is recorded.

4. The recording medium is inserted into a PC running Windows XP. A blue screen appears on the PC.

5. The PC returns to normal operation after the recording medium is removed and power is switched OFF/ON; however, data not saved before the blue screen are lost.


NOTE:

 The symptom occurs if the recording medium is alternately recorded using XDCAM EX units running software earlier than the applicable version and XDCAM EX units running software later than the applicable version without formatting the recording medium.

 To prevent the symptom, do not record media alternately on units running different versions of software. The symptom does not occur if the recording medium is formatted when used across different versions.

 The symptom does not occur with the following operating systems:
Windows Vista, Windows 7
Mac OS X V10.6 (Snow Leopard)
Mac OS X V10.5 (Leopard)


CLIP RECOVERY PROCEDURE

To enable use of the clips that have experienced the symptom in Windows XP, copy the clips to another medium. Two methods of recovery are described below.

Prepare the problem recording medium as medium A, and the normal recording medium as medium B, to be used as the copy destination. Check that medium B has sufficient free space.

METHOD 1
Copy Clips into Recording Medium with XDCAM EX Unit

1. Insert medium A into the recording media slot A, and insert medium B into the recording media slot B of the XDCAM EX unit.

2. Copy the necessary clips from slot A to slot B by referring to the “Copy clips” instructions in the operation manual.
NOTE: Use the batch copy function if available in your unit.

3. Use recording medium B when using clips on a Windows XP PC.

METHOD 2
Copy Files into Internal Recording Medium of PC

1. Before inserting medium A into the PC, disable the Autorun function in Windows as described at:
http://support.microsoft.com/kb/967715/en-us
NOTE: After the Autorun functionality is disabled, the blue screen does not appear even if the problem medium is inserted into a PC. However, if you access the directory where the problem (SFN duplication) occurs, the blue screen still occurs. Be careful.

2. Insert medium A into the PC, and perform the following steps:
a.  Open Windows Explorer.
b.  Right-click the \BPAV folder of medium A, and choose Copy. (See Figure 1.)
Clip recovery procedure for blue screen with windows XP c.  Right-click the copy destination for the \BPAV folder, and choose Paste. The files read from medium A are now normal in the copy destination folder.

Copy Files into Medium B Using PC

Copy the files into medium B using the PC as follows:

1. Copy the \BPAV folder as described in steps 1 and 2 above.

2. Remove medium A from the PC and insert medium B.
NOTE: Use the Safely Remove Hardware function.

3. Paste the \BPAV folder to the root directory of medium B.

4. Use recording medium B when using clips on the Windows XP PC.

CONFIRMATION

1. Confirm that recording media created under the recovery procedure are properly recognized by the XDCAM EX unit.

2. Insert recording medium B into the Windows XP PC, and access the folders and files in the \BPAV folder to confirm that the blue screen does not appear.

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