Camcorder Repair

Sony SRW5500

  • FREE Estimaes
  • All repairs and Services are done in-house to insure quick turnaround time
  • Most repairs are guaranteed for six months
Sony SRW5500 repair, firmware upgrade, SDI port, no power, no audio, liquid salt sand damage, front glass replacement, firewire, rejecting media, physical damage, broken lens, Technical-Service Bulletins - tek media group

Sony Camcorder most requested repairs

  • No Power
  • Soft back focus
  • Battery does not charge
  • Dust inside the lens
  • SDI port is not working
  • SDI port yanked out or damaged
  • Dropped physical damage
  • liquid damage
  • Salt sand dust inside the camera
  • LCD display not working
  • Iris blades stuck

Self Diagnosis Error Codes

Before you send or bring the camera to us for a repair: Your camcorder has a self-diagnosis display function. This condition displays your camcorders condition as a five digit code (combination of letters, numbers and figures) on the LCD screen display windows or on the view finder. If the five digit code is displayed. Check the error code chart, the last two digits indicated by □□ will differ depending on the state of your camcorder. If you are experiencing following error codes on your Sony camera or deck, most likely your camera or deck hardware has failed and needs an immediate attention. Call chat or email us to find a quick resolutions.

Technical/Service Bulletins


  • Parts Registration - HKSR Option Boards (8/1/2016)
  • Recommended Replacement of Capacitors on DR-508 Board Every 40,000 Hours of Operation (9/28/2015)
  • Parts Information - Reuse Sensing Head when Replacing S Plate and T Drawer Assemblies (9/21/2015)
  • Software Upgrade - SYS2 V4.26 (8/10/2015)
  • Manual Correction - HKSR-5002 Digital Betacam Processor Board (7/21/2014)
  • Software Upgrade - SYS2 V4.25 (6/30/2014)
  • Software Upgrade - VPR PLD2A V4.21 (6/16/2014)
  • Recommended Replacement Period for NV-RAM Backup Battery: Three Years (6/2/2014)
  • Data Reset Required When Replacing SS-95 Board (5/5/2014)
  • Error-13 (Tape Sensor Error) (4/21/2014)
  • Hardware and Software Changes for /2 Units with Serial Numbers 15,001 and Higher (3/17/2014)
  • Hours Meter Value Decreases or is Abnormally High (11/25/2013)
  • Loss of Power During Operation (11/11/2013)
  • Loss of Power During Operation; Modifying Existing Power Supply Unit (11/11/2013)
  • Green Noise in LCD Video (6/3/2013)
  • Software Upgrade - SYS1 V4.21, SYS2 V4.23, and CP ROM V4.21 (2/11/2013)
  • Error-01 or Error-08 (1/28/2013)
  • Parts Registration - DR-672 Board (1/28/2013)
  • Software Upgrade - SYS1 V4.22, SYS2 V4.24, And CP Rom 4.22 (10/22/2012)
  • Parts Registration - LCD Module, LED Unit, Control Panel Assembly (10/8/2012)
  • Replacing IEC-6/A and HPR-36/A Boards; Software Upgrade - SYS2 Version 4.22 (7/2/2012)
  • Software Upgrade - SRW-5000/5500 V4.20 (10/24/2011)
  • Tape Slack in Eject Mode; Tape Damage; Error 01 or Error 02 (10/10/2011)
  • Cleaning Liquid (10/10/2011)
  • Cleaning Cloth (10/10/2011)
  • Error-02 Reel Slack SHTL Error; Error-04 Reel Speed Error; Rotation of S/T Reel After Inserting Tape (10/10/2011)
  • Recommended Replacement of Capacitors on ST-47 Board Every 40,000 Hours of Operation (10/10/2011)
  • Software Upgrade - SV Version 4.22 (10/10/2011)
  • Unstable Power Supply Operation With Improper Connector Installation (10/3/2011)
  • Software Upgrade - Version 3.70 (7/4/2011)
  • Software Upgrade - Version 4.00 (7/4/2011)
  • Software Upgrade - Version 4.10 (7/4/2011)
  • Software Upgrade - Version 4.13 (6/20/2011)
  • Manual Correction - Serial Number Information For FP Boards in Exploded View (3/21/2011)
  • Manual Correction - Setting Input/Output Phase; Off-Speed Playback Compatibility; RF System Adjustment (10/11/2010)
  • Video Disturbance in 4:4:4 (RGB) Mode (7/26/2010)
  • Parts Registration - Key Panel Sub Assembly (9/21/2009)
  • Software Upgrade - Version 3.62 (8/17/2009)
  • Jog/Shuttle Dial Hard To Press or Does Not Switch Modes (6/8/2009)
  • Dial Rotates Past Lock Limit; Dial Returns to Position and Speed Changes (6/8/2009)
  • Manual Correction - Drum Harness (6/8/2009)
  • Trouble Opening/Closing Control Panel (6/8/2009)
  • Abnormal Noise During Reel Shift (5/4/2009)
  • Loud Noise While Threading (5/4/2009)
  • Tracking Adjustment at Tape Exit Side Does Not Meet Specification (5/4/2009)
  • Error-02 Reel Trouble-2 (4/6/2009)
  • Cassette Tape Cannot Be Ejected (3/23/2009)
  • Software Upgrade - Version 3.52 (3/23/2009)
  • Horizontal Streaking Noise During HDCAM Playback (3/9/2009)
  • Parts Registration - Board Guide Rails (2/16/2009)
  • Software Uprade - Version 3.51 (1/26/2009)
  • Manual Correction - Section 7-2: Electrical Adjustment After Replacing Drum (1/19/2009)
  • Reel Motor Stops Rotating (12/22/2008)
  • Software Upgrade - SYS2 Version 3.41 (8/18/2008)
  • No Power (8/4/2008)
  • Manual Correction - Part Number of HR2-1B Alignment Tape (6/2/2008)
  • Software Upgrade - Version 3.40 (5/26/2008)
  • Manual Correction - Setting of Servo/DT System Alignment (5/26/2008)
  • Software Upgrade - Version 3.30 To Support SRW-5800 (5/5/2008)
  • Improved Reliability of S Tension Regulator (3/10/2008)
  • Manual Correction - Memory Card Cannot Be Used to Upgrade Software (2/11/2008)
  • Software Upgrade - Version 3.23 (7/30/2007)
  • Error-02 (1/29/2007)
  • Software Upgrade - Version 3.20 (11/6/2006)
  • Cassette Compartment Trouble; Error 20; Error 09 (8/14/2006)
  • Parts Registration - Dial Knob (8/7/2006)
  • Manual Correction - Attaching Fan Motor (8/7/2006)
  • Manual Correction - Gear (RP) Box Assy (8/7/2006)
  • Video Out of Sync or No Audio When A/V Servo Ref is Set To Input (8/7/2006)
  • Search Dial Function Does Not Operate (7/10/2006)
  • Caution When Replacing Pinch Arm Assembly (4/17/2006)
  • Software Upgrade - Version 3.02A (3/6/2006)
  • Cleaning Tape Compatibility For Half-Inch VTRs (1/23/2006)
  • Caution With Condensation Sensor When Maintaining Mechanical Deck (10/17/2005)
  • Video Noise During Playback or DT RF Irregularitites; Cleaning PA Board and Harnesses at Drum Replacement (6/27/2005)
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