Camcorder Repair

Sony PMW 500

  • FREE Estimaes
  • All repairs and Services are done in-house to insure quick turnaround time
  • Most repairs are guaranteed for six months
Sony PMW 500 repair, firmware upgrade, SDI port, no power, no audio, liquid salt sand damage, front glass replacement, firewire, rejecting media, physical damage, broken lens, Technical-Service Bulletins - tek media group

Sony Camcorder most requested repairs

No power could be caused by a loose cable defective component, short, internal or external batteries. Repairing boards is one of our specialities guranteed to save you money.

Before you send PMW-EX1 camera with no power to us for servicing, use the battery charger as AC source to eliminate the battery or battery compartments as part of the issue. If the camera turns on it might not be charging the battery. Try another battery.

If there still is no power, check the internal battery on the bottom of the camcorder next to the mounting hole that threads to hold the tripod plate.

PMW-EX1, EX1R and PMW-EX3 firmware upgrade

You can easily damage firmware on your Sony XDCAM EX1 - EX1R camera during firmware upgrade due to software malfunction, power failure, user intervention or if proper handling procedures are not followed. Repair of the camera might require an expensive main board replacement . PMW-EX1 V1.25 or above software versions must be upgraded in the specific order.

PMW-EX1 / EX1R lens repair and replacement services

We have EX1 and EX1R lenses and front glass in stock

In case of a lens failure on PMW-EX1 camera, we do not automatically replace the lens (replacement is expensive) lenses are repairable with appropriate tools, software and parts.

 Lens dropped, parts replacement and adjustment.

 Dust, debris, ocean salt inside the lens.

 Replace front scratched element.

 Back focus, zoom in and zoom out of focus. Lens fails to maintain proper focus from distantly focusing at max tele followed by wide focusing..

 Auto focus constantly hunting and does not lock in.

We remove dust and lint like debris trapped inside lenses  

Self Diagnosis Error Codes

Before you send or bring the camera to us for a repair: Your camcorder has a self-diagnosis display function. This condition displays your camcorders condition as a five digit code (combination of letters, numbers and figures) on the LCD screen display windows or on the view finder. If the five digit code is displayed. Check the error code chart, the last two digits indicated by □□ will differ depending on the state of your camcorder. If you are experiencing following error codes on your Sony camera or deck, most likely your camera or deck hardware has failed and needs an immediate attention. Call chat or email us to find a quick resolutions.

  • 15030 System error
  • 17001 Abnormality in the Media ID data in the EEPROM
  • 17002 The image processor block does not start up.
  • 17003 The display block does not start up
  • 17004 The media block does not start up
  • 17005 Abnormality in the start-up process of the image processor block
  • 17006 Abnormality in the start-up process of the display block
  • 17007 Abnormality in the start-up process of the media block
  • 17014 Abnormality in lens communication
  • 17015 Abnormality in the media block
  • 17016 Abnormality in obtaining the lens switch
  • 17017 Internal error in the media block
  • 4XXXX Internal error in the media block
  • E-15030 System error
  • E-17001 Abnormality in the Media ID data in the EEPROM
  • E-17002 The image processor block does not start up.
  • E-17003 The display block does not start up
  • E-17004 The media block does not start up
  • E-17005 Abnormality in the start-up process of the image processor block
  • E-17006 Abnormality in the start-up process of the display block
  • E-17007 Abnormality in the start-up process of the media block
  • E-17014 Abnormality in lens communication
  • E-17015 Abnormality in the media block
  • E-17016 Abnormality in obtaining the lens switch
  • E-17017 Internal error in the media block
  • E-4XXXX Internal error in the media block

Technical/Service Bulletins


  • Parts Registration - Mount Ring (12/7/2015)
  • MEAD-MS01/MEAD-SD01 Media Adapter Stuck in Card Slot when Inserted Backward (10/26/2015)
  • Parts Registration - Parts Related to Viewfinder (5/4/2015)
  • Parts Registration - Lens Holder (Rear) Sub Assembly (11/24/2014)
  • Manual Correction - Part Number for HN-348 Board (6/9/2014)
  • Software Upgrade - Version 1.30 (6/2/2014)
  • Manual Correction - Pin Assignment for Lens Remote Connector (8P Female) (3/3/2014)
  • Software Upgrade - Content Browser (CTB-1) Version 2.0.1 (5/6/2013)
  • XDCAM Software Availability (2/18/2013)
  • Parts Registration - Handle Lever (12/10/2012)
  • Software Upgrade - Version 1.20 (6/25/2012)
  • Lens Not Locked Securely to Camcorder (3/26/2012)
  • Gamma Setting Indicated on XDCAM EX Clip Browser Differs From Setting of Camcorder (2/20/2012)
  • Parts Registration - Eye Cup Holder (2/6/2012)
  • Software Upgrade - PDZK-MA1 Plug-In For XDCAM EX Version 1.2 (8/22/2011)
  • Firmware Upgrade Information (6/13/2011)
  • Blue Screen With Windows XP (5/16/2011)
  • How to Eject MEAD-MS01 and MEAD_SD01 When Inserted Incorrectly (5/16/2011)
  • Camcorder Unstable When Mounted on VCT-SP2BP Shoulder Support (11/1/2010)
  • Parts Registration - CD-ROM Instruction Manual and CD-ROM Utility Software Supplied With Camera (3/8/2010)
  • Parts Registration - Main Frame (11/2/2009)
  • Parts Registration - Microphone Holder Assembly (11/2/2009)
  • Improving Balance and Stability of Camcorder on Tripod (10/5/2009)
  • Replacing Grip Belt (9/21/2009)
  • Relay Board Inside Lens Grip Peels Off (9/21/2009)
  • Parts Registration - Mount Cap, Lens Cap, Lever, Lever Mount, Zoom Lever, and Focus Rubber Ring (7/27/2009)
  • Parts Registration - Accessories For PHU-60K (5/18/2009)
  • Parts Registration - Side Pad Assembly (5/18/2009)
  • Software Upgrade - Version 1.26 (8/22/2011)
  • Parts Registration - Components of Lens Unit (2/8/2010)
  • Part Registration - EVF Assembly (2/8/2010)
  • Parts Registration - Holder Plate Center, C enter Frame Rear, Bottom Plate (10/19/2009)
  • Parts Registration - Plate FCC in Main Frame 1 (10/19/2009)
  • Parts Registration - Jack Cover in Front Block (10/19/2009)
  • Broken Handle From Lifting Camcorder By Front Microphone Unit (10/5/2009)
  • Removing and Installing XLR Connector To AXM-35 Board (9/21/2009)
  • Manual Correction - Replacing Rear Cover and Grip Belt (7/13/2009)
  • Parts Registration - Hinge Assembly (5/18/2009)
  • Parts Registration - Bottom Panel Plate (5/11/2009)
  • Parts Registration - Eject (BT) Button (5/4/2009)
  • Parts Registration - EVF Cabinet Front (5/4/2009)
  • Manual Correction - Lens Remote: (SP Female) (3/30/2009)
  • Software Upgrade - XDCAM EX Clip Browser Version 1.01 (9/1/2008)
  • Software Upgrade - Version 1.31 (3/3/2014)
  • Parts Registration - DPR-311 Board (1/21/2013)
  • Software Upgrade - Version 1.30 (6/25/2012)
  • Manual Correction - Clip Name Disp Settings (9/26/2011)
  • Software Upgrade - Version 1.20 (8/29/2011)
  • Length of Screw Securing Rear Accessory Shoe (8/15/2011)
  • Parts Registration - Hood (G) Foot (5/3/2010)
  • Description

    When an external device is connected, SDI output may become disabled on rare occasions, depending on:

    • Power supply status to the camcorder or external device, or
    • Connection status between the camcorder and external device.
    PRECAUTION

    Before turning ON power, confirm that a ground is established between the camcorder and external device as follows:

    1. Connect a 75 coaxial cable between the camcorder and external device.
    2. Turn ON power to the camcorder and external device.
  • Connector for EX Card (Guide Unit) (9/5/2016)
  • AC Adapter with Level VI Efficiency Standard (5/30/2016)
  • SD01 Media Adapter Stuck in Card Slot when Inserted Backward (10/26/2015)
  • Version 1.31 (6/2/2014)
  • Version 1.30 (12/3/2012)
  • In For XDCAM EX Version 1.2 (8/22/2011)
  • MS01 and MEAD_SD01 When Inserted Incorrectly (5/16/2011)
  • RP Kit Including U Case Assembly Enabling Software Upgrades (5/2/2011)
  • Version 1.20 (3/8/2010)
  • ROM Utility Software Supplied With Camera (3/8/2010)
  • 1) Version 2.0.1 (5/6/2013)
  • Parts Related to Viewfinder (5/4/2015)
  • Convergence Demand I/F (7/30/2012)
  • Version 1.20 (6/25/2012)
  • Degraded Audio Distortion Ratio or Crosstalk With Rear XLR Line Audio Input (6/11/2012)
  • Focus Demand and Zoom Demand (2/20/2012)
  • Eyecup (7/18/2016)
  • Lens Holder (Rear) Sub Assembly (11/24/2014)
  • Label to Prevent Incorrect Insertion of VF Cable (6/8/2015)
  • Pin Assignment for Lens Remote Connector (8P Female) (3/3/2014)
  • Handle Lever (12/10/2012)
  • Version 1.26 (8/22/2011)
  • Components of Lens Unit (2/8/2010)
  • EVF Assembly (2/8/2010)
  • Microphone Holder Assembly (11/2/2009)
  • Holder Plate Center, C enter Frame Rear, Bottom Plate (10/19/2009)
  • Plate FCC in Main Frame 1 (10/19/2009)
  • Jack Cover in Front Block (10/19/2009)
  • 35 Board (9/21/2009)
  • Replacing Rear Cover and Grip Belt (7/13/2009)
  • Hinge Assembly (5/18/2009)
  • Bottom Panel Plate (5/11/2009)
  • Eject (BT) Button (5/4/2009)
  • EVF Cabinet Front (5/4/2009)
  • Lens Remote: (SP Female) (3/30/2009)
  • XDCAM EX Clip Browser Version 1.01 (9/1/2008)
  • Screws Attachng Tripod Washer in Bottom Cover (12/19/2016)
  • Version 1.31 (3/3/2014)
  • 311 Board (1/21/2013)
  • Version 1.30 (6/25/2012)
  • Clip Name Disp Settings (9/26/2011)
  • Version 1.20 (8/29/2011)
  • Hood (G) Foot (5/3/2010)
  • Mount Ring (12/7/2015)
  • 348 Board (6/9/2014)
  • Version 1.30 (6/2/2014)
  • Eye Cup Holder (2/6/2012)
  • SP2BP Shoulder Support (11/1/2010)
  • Main Frame (11/2/2009)
  • Mount Cap, Lens Cap, Lever, Lever Mount, Zoom Lever, and Focus Rubber Ring (7/27/2009)
  • 60K (5/18/2009)
  • Side Pad Assembly (5/18/2009)
  • PL Camera Adapter Harnesses (3/26/2012)
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