Sony Camera & Deck Repair

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Camera & Cassette Deck Repair

Sony PMW

  • FREE Estimaes
  • All repairs and Services are done in-house to insure quick turnaround time
  • Most repairs are guaranteed for six months
Sony PMW repair, firmware upgrade, SDI port, no power, no audio, liquid salt sand damage, front glass replacement, firewire, rejecting media, physical damage, broken lens, Technical-Service Bulletins - tek media group

Sony Camera & Cassette Deck most requested repairs

  • No Power
  • Soft back focus
  • Battery does not charge
  • Dust inside the lens
  • SDI port is not working
  • SDI port yanked out or damaged
  • Dropped physical damage
  • liquid damage
  • Salt sand dust inside the camera
  • LCD display not working
  • Iris blades stuck

No power could be caused by a loose cable defective component, short, internal or external batteries. Repairing boards is one of our specialities guranteed to save you money.

Before you send PMW-EX1 camera with no power to us for servicing, use the battery charger as AC source to eliminate the battery or battery compartments as part of the issue. If the camera turns on it might not be charging the battery. Try another battery.

If there still is no power, check the internal battery on the bottom of the camcorder next to the mounting hole that threads to hold the tripod plate.

PMW-EX1, EX1R and PMW-EX3 firmware upgrade

You can easily damage firmware on your Sony XDCAM EX1 - EX1R camera during firmware upgrade due to software malfunction, power failure, user intervention or if proper handling procedures are not followed. Repair of the camera might require an expensive main board replacement . PMW-EX1 V1.25 or above software versions must be upgraded in the specific order.

PMW-EX1 / EX1R lens repair and replacement services
We have EX1 and EX1R lenses and front glass in stock

In case of a lens failure on PMW-EX1 camera, we do not automatically replace the lens (replacement is expensive) lenses are repairable with appropriate tools, software and parts.

 Lens dropped, parts replacement and adjustment.

 Dust, debris, ocean salt inside the lens.

 Replace front scratched element.

 Back focus, zoom in and zoom out of focus. Lens fails to maintain proper focus from distantly focusing at max tele followed by wide focusing..

 Auto focus constantly hunting and does not lock in.

We remove dust and lint like debris trapped inside lenses  

Self Diagnosis Error Codes

Before you send or bring the camera to us for a repair: Your camcorder has a self-diagnosis display function. This condition displays your camcorders condition as a five digit code (combination of letters, numbers and figures) on the LCD screen display windows or on the view finder. If the five digit code is displayed. Check the error code chart, the last two digits indicated by □□ will differ depending on the state of your camcorder. If you are experiencing following error codes on your Sony camera or deck, most likely your camera or deck hardware has failed and needs an immediate attention. Call chat or email us to find a quick resolutions.

  • E-15030 System error
  • E-17001 The media ID data in the EEPROM is abnormal
  • E-17002 The image processor block does not start
  • E-17003 The display block does not start
  • E-17004 The media block does not start
  • E-17005 The image processor block startup processing is abnormal
  • E-17006 The display block startup processing is abnormal
  • E-17007 The media block startup processing is abnormal
  • E-17014 The lens communication is abnormal
  • E-17015 The media block is abnormal
  • E-17016 The lens switch status cannot be acquired
  • E-17017 Media block internal error
  • E-4XXXX Media block internal error
  • 15030 System error
  • 17001 Abnormality in the Media ID data in the EEPROM
  • 17002 The image processor block does not start up.
  • 17003 The display block does not start up
  • 17004 The media block does not start up
  • 17005 Abnormality in the start-up process of the image processor block
  • 17006 Abnormality in the start-up process of the display block
  • 17007 Abnormality in the start-up process of the media block
  • 17014 Abnormality in lens communication
  • 17015 Abnormality in the media block
  • 17016 Abnormality in obtaining the lens switch
  • 17017 Internal error in the media block
  • 4XXXX Internal error in the media block
  • E-4xxxx Internal  hardware errors

Technical/Service Bulletins

  • Parts Registration - Mount Ring (12/7/2015)
  • MEAD-MS01/MEAD-SD01 Media Adapter Stuck in Card Slot when Inserted Backward (10/26/2015)
  • Parts Registration - Parts Related to Viewfinder (5/4/2015)
  • Parts Registration - Lens Holder (Rear) Sub Assembly (11/24/2014)
  • Manual Correction - Part Number for HN-348 Board (6/9/2014)
  • Software Upgrade - Version 1.30 (6/2/2014)
  • Manual Correction - Pin Assignment for Lens Remote Connector (8P Female) (3/3/2014)
  • Software Upgrade - Content Browser (CTB-1) Version 2.0.1 (5/6/2013)
  • XDCAM Software Availability (2/18/2013)
  • Parts Registration - Handle Lever (12/10/2012)
  • Software Upgrade - Version 1.20 (6/25/2012)
  • Lens Not Locked Securely to Camcorder (3/26/2012)
  • Gamma Setting Indicated on XDCAM EX Clip Browser Differs From Setting of Camcorder (2/20/2012)
  • Parts Registration - Eye Cup Holder (2/6/2012)
  • Software Upgrade - PDZK-MA1 Plug-In For XDCAM EX Version 1.2 (8/22/2011)
  • Firmware Upgrade Information (6/13/2011)
  • Blue Screen With Windows XP (5/16/2011)
  • How to Eject MEAD-MS01 and MEAD_SD01 When Inserted Incorrectly (5/16/2011)
  • Camcorder Unstable When Mounted on VCT-SP2BP Shoulder Support (11/1/2010)
  • Parts Registration - CD-ROM Instruction Manual and CD-ROM Utility Software Supplied With Camera (3/8/2010)
  • Parts Registration - Main Frame (11/2/2009)
  • Parts Registration - Microphone Holder Assembly (11/2/2009)
  • Improving Balance and Stability of Camcorder on Tripod (10/5/2009)
  • Replacing Grip Belt (9/21/2009)
  • Relay Board Inside Lens Grip Peels Off (9/21/2009)
  • Parts Registration - Mount Cap, Lens Cap, Lever, Lever Mount, Zoom Lever, and Focus Rubber Ring (7/27/2009)
  • Parts Registration - Accessories For PHU-60K (5/18/2009)
  • Parts Registration - Side Pad Assembly (5/18/2009)
  • Software Upgrade - Version 1.26 (8/22/2011)
  • Parts Registration - Components of Lens Unit (2/8/2010)
  • Part Registration - EVF Assembly (2/8/2010)
  • Parts Registration - Holder Plate Center, C enter Frame Rear, Bottom Plate (10/19/2009)
  • Parts Registration - Plate FCC in Main Frame 1 (10/19/2009)
  • Parts Registration - Jack Cover in Front Block (10/19/2009)
  • Broken Handle From Lifting Camcorder By Front Microphone Unit (10/5/2009)
  • Removing and Installing XLR Connector To AXM-35 Board (9/21/2009)
  • Manual Correction - Replacing Rear Cover and Grip Belt (7/13/2009)
  • Parts Registration - Hinge Assembly (5/18/2009)
  • Parts Registration - Bottom Panel Plate (5/11/2009)
  • Parts Registration - Eject (BT) Button (5/4/2009)
  • Parts Registration - EVF Cabinet Front (5/4/2009)
  • Manual Correction - Lens Remote: (SP Female) (3/30/2009)
  • Software Upgrade - XDCAM EX Clip Browser Version 1.01 (9/1/2008)
  • Software Upgrade - Version 1.31 (3/3/2014)
  • Parts Registration - DPR-311 Board (1/21/2013)
  • Software Upgrade - Version 1.30 (6/25/2012)
  • Manual Correction - Clip Name Disp Settings (9/26/2011)
  • Software Upgrade - Version 1.20 (8/29/2011)
  • Length of Screw Securing Rear Accessory Shoe (8/15/2011)
  • Parts Registration - Hood (G) Foot (5/3/2010)
  • Parts Registration - Handle (10/26/2015)
  • Battery Alarm Displayed before Battery Runs Low (11/24/2014)
  • Protecting Fine Wires of Coaxial Cable on DCP-56 Board (11/10/2014)
  • Content Browser Mobile Version 1.4.0 (10/27/2014)
  • Position of Speaker Screen Changed (10/6/2014)
  • Removed Parts for Heat Dissipation, Waterproofing, and Excess Radiation (8/11/2014)
  • Parts Registration - Slide Switch on AXM-46 Board (6/30/2014)
  • Manual Correction - Part Numbers for Flexible Flat Cable and FFC Protection Sheet in SxS Slot Assembly (6/30/2014)
  • Parts Registration - Foot Hood (G) (6/9/2014)
  • Software Upgrade - Version 1.32 (6/2/2014)
  • LCD Monitor of Camcorder Cannot Be Closed With Tuner Attached (5/26/2014)
  • Parts Registration - RE-299 Board and RE-300 Board (5/26/2014)
  • Content Browser Mobile Version 1.2.0 (5/5/2014)
  • Content Browser Mobile Version 1.1.0 for iOS (3/17/2014)
  • Software Upgrade - Version 1.20 (3/3/2014)
  • Noise Interference on Wireless Mic (3/3/2014)
  • Software Release - Content Browser Mobile Version 1.0.0 (2/17/2014)
  • Damaged Outside Panel Where Grip Attaches (12/23/2013)
  • Uneven Areas of Brightness on LCD (12/23/2013)
  • Manual Correction - Part Included with Rear Panel Assembly (11/11/2013)
  • Ghosting or Flaring (9/23/2013)
  • Changing Default Input Reference Level for EXT MIC IN AUTO Mode (8/26/2013)
  • Manual Correction - RM-238 Board in Handle-1; EVF Ground Plate in EVF Assembly (8/12/2013)
  • Manual Correction - CDP-56 Board and DPR-343 Board (6/3/2013)
  • Software Upgrade - Version 1.10 (3/18/2013)
  • Software Upgrade - Version 1.31 (5/26/2014)
  • Software Upgrade - SxS UDF Driver Version 2.1.1 for Mac (3/3/2014)
  • Software Upgrade - SxS UDF Driver Version 2.1.0 (9/9/2013)
  • Manual Correction - Component Parts of Lens No Longer Available (1/21/2013)
  • Software Upgrade - Version 1.10 (12/10/2012)
  • Software Upgrade - SxS UDF Driver Version 2.0.0 (12/3/2012)
  • Software Upgrade - SxS UDF Driver Windows Version 2.0.1 (8/6/2012)
  • Software Upgrade - Version 1.34 (11/2/2015)
  • Software Upgrade - Version 1.32 (10/26/2015)
  • Software Upgrade - Version 1.31 (5/4/2015)
  • Slow or No Response to DISPLAY and SHIFT Buttons on Front Panel (11/10/2014)
  • Parts Registration - Front Panel Assembly (11/10/2014)
  • Software Upgrade - Version 1.21 (9/8/2014)
  • Software Upgrade - Version 1.10 (2/16/2015)
  • Software Upgrade - Version 1.06 (1/13/2014)
  • Recommended External Storage (12/23/2013)
  • Precautions and Limitations on Operation (10/28/2013)
  • Plug Holder of Power Cable Cannot Be Locked to Unit (9/22/2014)
  • Description

    When an external device is connected, SDI output may become disabled on rare occasions, depending on:

    • Power supply status to the camcorder or external device, or
    • Connection status between the camcorder and external device.
    PRECAUTION

    Before turning ON power, confirm that a ground is established between the camcorder and external device as follows:

    1. Connect a 75 coaxial cable between the camcorder and external device.
    2. Turn ON power to the camcorder and external device.
  • Spacer to Prevent Deformation when Attaching AU Volume (9/19/2016)
  • Connector for EX Card (Guide Unit) (9/5/2016)
  • CF0024 Video Lens (9/5/2016)
  • XLR Selection Switch (7/18/2016)
  • SD01 Media Adapter Stuck in Card Slot when Inserted Backward (10/26/2015)
  • Handle (10/26/2015)
  • 46 Board (6/30/2014)
  • Part Number for Flexible Flat Cable in Outside Panel Assembly (6/30/2014)
  • Version 1.30 (6/2/2014)
  • 300 Board (5/26/2014)
  • Compatibility When Replacing Outside Inner Cover and Outside Inner Bracket (5/26/2014)
  • Version 1.11 (3/3/2014)
  • Expand Focus Function Activated Unintentionally (3/3/2014)
  • Content Browser Mobile Version 1.0.0 (2/17/2014)
  • Part Included with Rear Panel Assembly (11/11/2013)
  • Core) in Outside Panel Assembly (7/1/2013)
  • 1) Version 2.0.1 (5/6/2013)
  • 1110 Board (4/1/2013)
  • Fi Bracket and Side Bumper (8/10/2015)
  • Content Browser Mobile iOS V1.4.1 (11/10/2014)
  • Version 1.30 (1/27/2014)
  • Version 1.20 (12/16/2013)
  • Version 1.10 (9/23/2013)
  • DV01 (8/1/2016)
  • Eyecup (7/18/2016)
  • Shade Cover Sheet Protects Camcorder from Light and Dust (6/20/2016)
  • OLPF Assembly as Substitute for Optical Filter Unit (1/18/2016)
  • Component Parts for Supplied Lens (10/12/2015)
  • Label to Prevent Incorrect Insertion of VF Cable (6/8/2015)
  • XB8 V52 (5/4/2015)
  • Preventing Dust from Entering Air Intake Duct on Outside Panel (1/5/2015)
  • Lens Holder (Rear) Sub Assembly (11/24/2014)
  • Version 1.51 (6/9/2014)
  • Version 1.45 (3/3/2014)
  • 400K/580K Lens (12/23/2013)
  • BNC Bracket and Washer; Part Included with Coaxial Connector Converter (11/25/2013)
  • Version 1.40 (6/25/2012)
  • Degraded Audio Distortion Ratio or Crosstalk With Rear XLR Line Audio Input (6/11/2012)
  • Specifications of Power Consumption (4/30/2012)
  • Eye Cup Holder (2/6/2012)
  • In For XDCAM EX Version 1.2 (8/22/2011)
  • Zoom Speed Capability of Lens Packed With Camcorder (8/8/2011)
  • Loose V Shoe Assembly or Wedge Screws (6/27/2011)
  • Loose Bolts on VF Slide (6/20/2011)
  • MS01 and MEAD_SD01 When Inserted Incorrectly (5/16/2011)
  • 313 Board (3/14/2011)
  • Operation Warnings (2/7/2011)
  • To Mount The Hard Disk Unit on the Camcorder (8/2/2010)
  • Zoom Lens Part Number (6/21/2010)
  • No Camcorder Power With Canon Lens (3/22/2010)
  • AC Adapter with Level VI Efficiency Standard (5/30/2016)
  • Version 1.31 (6/2/2014)
  • Version 1.30 (12/3/2012)
  • RP Kit Including U Case Assembly Enabling Software Upgrades (5/2/2011)
  • Version 1.20 (3/8/2010)
  • ROM Utility Software Supplied With Camera (3/8/2010)
  • N52 Lens Protector for Viewfinder Lens (6/8/2015)
  • Version 1.40 (6/2/2014)
  • Version 1.41 (6/2/2014)
  • Version 1.35 (3/3/2014)
  • Version 1.30 (6/25/2012)
  • UPG01 (7/18/2016)
  • Version 1.62 (5/4/2015)
  • Version 1.61 (6/9/2014)
  • Version 1.50 (3/3/2014)
  • SxS UDF Driver Version 2.1.0 (9/9/2013)
  • SxS UDF Driver Version 2.0.0 (12/3/2012)
  • SxS UDF Driver Windows Version 2.0.1 (8/6/2012)
  • SxS UDF Driver Version 1.0.2 (5/21/2012)
  • Version 1.12 (5/21/2012)
  • Version 1.10 (2/6/2012)
  • Version 1.11 (1/16/2012)
  • 1143 Board Not Needed With Software V1.10 and Higher (10/24/2011)
  • SxS UDF Driver Version 1.0.1 (6/6/2011)
  • Note When Replacing CCD Block Assembly (3/14/2011)
  • Parts Related to Viewfinder (5/4/2015)
  • Convergence Demand I/F (7/30/2012)
  • Version 1.20 (6/25/2012)
  • Focus Demand and Zoom Demand (2/20/2012)
  • Preparing the Audio Input System (9/21/2015)
  • Version 1.52 (7/27/2015)
  • Version 1.51 (6/15/2015)
  • Part Number for 3.5 Inch LCD Assembly (3/30/2015)
  • Version 1.50 (3/9/2015)
  • Version 1.31 (11/10/2014)
  • Version 1.40 (11/10/2014)
  • Unstable LAN Connection with Wireless Adapter and Wireless LAN Module (8/11/2014)
  • Loose Shoulder Belt (6/30/2014)
  • WA101 (6/30/2014)
  • VF Assembly (6/16/2014)
  • Version 1.30 (6/9/2014)
  • Viewfinder Resolution Specifications (3/3/2014)
  • WRR Bracket Assembly (12/16/2013)
  • Front Frame (9/19/2016)
  • ND Filter Select Switch on Front Panel Sub Assembly (8/22/2016)
  • 56 Board (11/10/2014)
  • Part Numbers for Flexible Flat Cable and FFC Protection Sheet in SxS Slot Assembly (6/30/2014)
  • Foot Hood (G) (6/9/2014)
  • Version 1.32 (6/2/2014)
  • Version 1.20 (3/3/2014)
  • 1; EVF Ground Plate in EVF Assembly (8/12/2013)
  • 343 Board (6/3/2013)
  • Version 1.10 (3/18/2013)
  • Version 1.51 (10/3/2016)
  • Version 1.50 (7/18/2016)
  • Mount Ring (12/7/2015)
  • Version 1.42 (7/13/2015)
  • Version 1.41 (6/15/2015)
  • Part Number for Prism Block Assembly and Screw (5/4/2015)
  • Version 1.40 (3/9/2015)
  • Handle Microphone Case Assembly and Top Panel Assembly (1/19/2015)
  • Version 1.30 (11/24/2014)
  • Additional Parts to Prevent Pinching of Harness on Outside Panel (11/24/2014)
  • Note When Replacing Shaft Holder (U) (11/10/2014)
  • Shoe Shaft Assembly and Rock Ring (11/10/2014)
  • Servicing Camcorders With and Without ND Stopper Attached to Handle Assembly (6/30/2014)
  • Version 1.20 (6/9/2014)
  • Version 1.12 (5/26/2014)
  • Removing VF Cover Correctly (3/3/2014)
  • Pin Assignment for Lens Remote Connector (8P Female) (3/3/2014)
  • Handle Lever (12/10/2012)
  • Version 1.26 (8/22/2011)
  • Components of Lens Unit (2/8/2010)
  • EVF Assembly (2/8/2010)
  • Microphone Holder Assembly (11/2/2009)
  • Holder Plate Center, C enter Frame Rear, Bottom Plate (10/19/2009)
  • Plate FCC in Main Frame 1 (10/19/2009)
  • Jack Cover in Front Block (10/19/2009)
  • 35 Board (9/21/2009)
  • Replacing Rear Cover and Grip Belt (7/13/2009)
  • Hinge Assembly (5/18/2009)
  • Bottom Panel Plate (5/11/2009)
  • Eject (BT) Button (5/4/2009)
  • EVF Cabinet Front (5/4/2009)
  • Lens Remote: (SP Female) (3/30/2009)
  • XDCAM EX Clip Browser Version 1.01 (9/1/2008)
  • Screws Attachng Tripod Washer in Bottom Cover (12/19/2016)
  • Version 1.31 (3/3/2014)
  • 311 Board (1/21/2013)
  • Clip Name Disp Settings (9/26/2011)
  • Version 1.20 (8/29/2011)
  • Hood (G) Foot (5/3/2010)
  • 348 Board (6/9/2014)
  • SP2BP Shoulder Support (11/1/2010)
  • Main Frame (11/2/2009)
  • Mount Cap, Lens Cap, Lever, Lever Mount, Zoom Lever, and Focus Rubber Ring (7/27/2009)
  • 60K (5/18/2009)
  • Side Pad Assembly (5/18/2009)
  • PL Camera Adapter Harnesses (3/26/2012)
  • Version 1.31 (5/26/2014)
  • SxS UDF Driver Version 2.1.1 for Mac (3/3/2014)
  • Component Parts of Lens No Longer Available (1/21/2013)
  • Version 1.10 (12/10/2012)
  • Version 1.43 (8/1/2016)
  • Version 1.34 (11/2/2015)
  • Version 1.32 (10/26/2015)
  • Version 1.31 (5/4/2015)
  • Version 1.10 (2/16/2015)
  • Front Panel Assembly (11/10/2014)
  • Version 1.21 (9/8/2014)
  • Version 1.06 (1/13/2014)
  • CHU Module Part Number (3/4/2013)
  • Version 1.20 (11/12/2012)
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